Returning Inkkas is as easy as 1-2-3
- Create a return request by entering your Inkkas.com order number (provided in the email confirmation of your order) and the email address you used to make your original purchase here. In your return request, please indicate if you would like a prepaid return label (for US continental customers only) emailed to you.
- We will review your request and respond to you via email. (NOTE: All Inkkas orders are shipped with a return document on the packing list that includes instructions for return shipping.)
- Once we receive your item(s) at our warehouse, we will either: issue you a refund, credit or send a replacement - depending on what option you selected during the return request process.
And, that's it!
Here is more information about our return policy:
We Gladly Accept Returns & Exchanges!
If you are not 100% satisfied with your purchase, you may return your Inkkas item(s) for an exchange or full refund within 30 days of your purchase. Returns must be unworn, in the state you received them, and in the original packaging. If for whatever reason you are not happy with your purchase, please send your item(s) back to the address on your packing slip along with the return form that is included in your order. Please note that items marked Final Sale on their product pages are not eligible for returns or exchanges.All sale, discount, clearance + Free Shoe Friday items are final sale and may not be returned or exchanged.
Your refund will be processed once the returned item(s) is/are received by our warehouse. Please allow 14 business days from the day your return is shipped for your refund to be processed. The refund will be processed to the method of payment used to make your original purchase. Please note that it may take 1 or 2 full billing cycles from the time the refund is processed to the time the refunded amount appears on your credit card statement. Domestic returns may be sent back with the prepaid label included with your order.
If you would like to exchange your Inkkas for another pair or size: Please complete a return request here and then contact firstname.lastname@example.org with your order number (the order number is in the format of "#10XXXXX") and style (eg. Bluebird Low Top) and size (eg. Women's 9) of the shoes you would like to exchange your Inkkas for. A member of Inkkas customer support staff will let you know whether the exchange style or size you desire is in stock.
Please contact email@example.com with your order number with any questions!
We are available via email, phone and live chat Monday through Friday from 9 AM to 5 PM EST.
Thanks again for your support,